RMA Policies and Procedures

The following procedural points are designed to help speed up RMA process and ensure a high-quality customer service:

1. Every part used in a configuration assembled by A Unity System has a limited three-year parts only warranty.
   
2. The cost of shipping to Walmart distribution center(s) is the manufacturer responsibility. Shipping charges from the manufacturer to the customer is the customer responsibility.
   
3. RMA swaps are made within a 24-hour time span after receipt of the defective parts.
   
4. Parts damaged or mishandled are stripped of warranty coverage.
   
5. All return goods must have an issued RMA number. The number should be clearly marked on the box. Parcels without RMA number reference will be refused.
   
6. Contents of a RMA box should match the list of items in the original RMA request. Parts not belonging to the RMA number issued will not be processed.
   
7. Advanced replacements are available only through the RMA department.
   
8. Parts must be returned within 10 days of advance replacement.
   Failure to do so will result in applicable charges being billed.
   
9. All shipping charges in an advanced replacement are the customer’s responsibility.
   
10. All products have a one-month credit return privilege. Any product returned for credit must be in new condition. Special orders may not be returned, unless defective.
    
11. Customers have a 48-hour window in order to inspect and report any damages caused by shipping and/or handling. AUS may not honor such reports after that time period.

For any other questions, please contact Amir Shookohi at the RMA department:
1-888-322-4472, Ext-1601

Thank you for your cooperation and your business.
A Unity System RMA department.